Ordering / Status

How our order – print – delivery cycle works

You will receive an order confirmation email with your Order Number WEBxxxxxxx once you have successfully placed your order and made payment accordingly. Please quote the Order Number WEBxxxxxxx when corresponding with us for easy reference.

If you have paid via credit card, FPX or Paypal, you should receive a payment confirmation directly from either iPay88 or Paypal. You payment details will also appear in the order confirmation email mentioned above. Printing of your photo book will commence as soon as possible once payment has been received.

If you wish to pay via direct deposit to our bank account, please refer here for instructions on how to make the payment. Once your payment has cleared, we will send you an email confirming this and printing of your order will then commence.

We will also advise you by email when your photo book is shipped (usually around 3-5 business days after your order payment is received) and provide you with a tracking number for your shipment. Please allow up to 3 business days for the order to reach you, although we expect most deliveries should be delivered within 2 business days of it being shipped (subject to weekends).

In total, your order should arrive at your doorstep within about 6-8 business days of payment confirmation.

Please note that orders are not able to be sent to Post Office boxes, as a recipient signature is required as proof of delivery.

 

Order Status

You can check your order status at any time (and review past orders). Simply log in with your user name and password.

**** the order status URL is http://orders.myflippix.com/branding/myflippix

 

If your internet connection is interrupted during the ordering or uploading process

Click the green shopping cart “Order” button again in the MYFLIPPIX! Maker software and follow the on-screen instruction to re-order. If you have already made a payment, you will receive confirmation emails and the file uploading process will begin or resume from the time of the interruption.

 

How long does it take for an order to be uploaded?

The MYFLIPPIX! Maker software contains an option to estimate the expected upload time prior to commencing the upload. Upload times will vary depending on your internet connection speed and the size of the book. Please note that in general, broadband upload speeds are not as fast as for downloads. As a rough guide, uploading your file can take up to 120 minutes for the largest sized book with 100 pages and a normal cable connection.